ERP & CRM
In the age of the customer, engagement trumps automation. Today’s empowered buyers demand a new level of customer obsession. Some call it the 4th industrial revolution or the Digital Transformation.
Dynamics 365 Business Central is an all-in-one business management solution that’s easy to use and adapt, helping you connect your business and make smarter decisions.
We enable your organization and support each stage of your company’s growth by implementing Microsoft Dynamics 365 solutions.
Our team of experts can work with you to assess and implement Order-To-Cash, Procure-To-Pay, and Plan-To-Produce business processes using Dynamics 365. Our team of experts can also help you lead creation, lead nurturing, opportunity management, and post sales service business process implementations.
What We Do
ERP & CRM
Sales and Pipeline Management
LXR Infotech has extensive experience in implementing Microsoft Dynamics 365 / Microsoft Dynamics CRM to increase the efficiency of your sales team. Dynamics 365 helps your business to sell more and faster by bringing digital intelligence into each deal, so you can predict customer need and meet them with personal attention that builds relationships and revenue. We help analyze and deploy customized business process mapping, rapid development, training and support for end users to get your sales team instantly productive. We help you get the most out of Dynamics 365, both as a traditional on premise software or through the cloud. Our services include consulting, roadmap development, implementation, quality assurance, maintenance, integration and migration. Below is a summary of our capabilities:
Sales & Opportunity Pipeline Management
Lead Management
Sales Process (Lead to Opportunity to Close)
360 Degree View of Customer
MarketingSocial
Partner Portal
Customer Portal
Customer Service Management
Customer loyalty comes from a world-class customer service. Dynamics 365 for Customer Service provides a powerful platform to manage your customer agent and manager's jobs efficiently and effectively. LXR Infotech has extensive experience in implementing Microsoft Dynamics CRM to increase the efficiency of customer service teams. We help analyze and deploy customized business process mapping, rapid development, training and support for end users to get the customer-facing teams instantly productive. We help you get the most out of Dynamics 365, both as a traditional on premise software or through the cloud. Our services include consulting, roadmap development, implementation, quality assurance, maintenance, integration and migration. Below is a summary of our capabilities:
Customer Service Management
Customer Self Service Portal
Knowledge Base
Workflows, SLAs and Routing Rules
Business Analytics
Project Service Automation
Project-based business requires specific tools and processes to run effectively. Dynamics 365 for Project Service Automation helps you successfully manage your projects productively and profitably. It helps your team to create profitable relationships by reliability setting and meeting customer expectations using intelligent tools, and enables productive employees & teams work more efficiently by giving them automation technology and a complete view into their client relationship. We at LXR Infotech help analyze and deploy customized business process mapping, rapid development, training and support for end users to get the team instantly productive. We help you get the most out of Dynamics 365, both as a traditional on premise software or through the cloud. Our services include consulting, roadmap development, implementation, quality assurance, maintenance, integration and migration. Below is a summary of our capabilities:
Project Service Management
Resource Planning, Time Entry & Expense Management, Customer Billing
Workflows and Rules
Reports & Analytics
Portal Services
Developing an internet facing web portal where your customers or partners can login and interact with your CRM data directly, has been a time consuming and expensive process. Dynamics 365 provides a robust platform to build and manage such portals natively, where we can build portals in a matter of hours. Dynamics 365 has a Portal Add On that can help us to provision a portal using existing templates for Customer Portal, Partner Portal and Employee Self Service or we can build a custom portal from scratch. There are third party portal add-ons such as Peak Portal that provides similar functionality. We at LXR Infotech, help analyze and deploy CRM portals, rapid development, training and support for end users to get the team instantly productive. Our services include consulting, roadmap development, implementation, quality assurance, maintenance, integration and migration. Below is a summary of our capabilities:
Customer Portal
Employee Self Service Portal
Custom Portal
Integration
Workflows and Rules
Reports & Analytics