SharePoint Services
With 11+ years in SharePoint consulting and development, ScienceSoft offers professional managed services on a remote basis to support our customers’ SharePoint solutions. We undertake maintaining and enhancing enterprises’ SharePoint environment and enable businesses to focus on their core activities.
What We Do
With SharePoint managed services, we offer:
24/7 coverage
ScienceSoft’s SharePoint managed services are available round-the-clock.
Ongoing SharePoint monitoring
Quick access to the metrics such as firewall rules, network bandwidth, etc. allows us to be aware of errors as soon as they happen and take immediate action to resolve the issues.
Ongoing system performance check
We carry out an in-depth analysis of SharePoint performance and its components to detect bottlenecks, such as slow load time. Then, if we reveal problems in CPU, RAM, etc., we troubleshoot these issues.
Help desk
We handle trouble tickets on loss of critical data, application errors, SharePoint functionality degradation, etc. in conformity with a service level agreement (SLA).
Monthly security check
ScienceSoft assists you in evaluating the overall protection of your SharePoint solution, including checking security certificates and updates, permissions, antivirus configuration, etc.
Patch installation
We ensure the protection of work processes and collaboration in SharePoint by installing the latest security patches regularly. To avoid any application interruptions we apply the zero downtime patching (ZDP) method. Besides security patches, we also offer installing bugfixes and patches that improve performance and usability (for example, language patches).
Reporting
Based on monitoring the state of your SharePoint environment and collecting various metrics, we deliver the following reports:
Weekly status reports. Detailed information about tasks and the implementation process.
Monthly health reports. Information about the state of the system and performance of SharePoint solutions.
Specifically, we analyze:
- Farm configuration.
- Authentication and networking.
- Search configuration.
- Master page functionality.
- Custom web parts.
- Security configuration of local servers.
- Subsites count.
- Design.
- Usability, etc.
Consulting Services
Besides standard managed services, we provide SharePoint consulting support to help your enterprise to make the best of SharePoint capabilities in case of major changes in your SharePoint solution, for example:
Migration of a SharePoint solution to a newer on-premises version or to the cloud.
Creating a hybrid SharePoint solution.
Developing a custom SharePoint mobile app.
Integrating a SharePoint solution with third-party software.
ScienceSoft's SharePoint Managed Services
Our key offerings include:
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End-user support
ScienceSoft’s managed services team addresses SharePoint-related problems, advice or improvement requests coming in from end users in a timely and professional manner.
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Customization support
Our team solves customization issues with your SharePoint solutions, such as intranets, document management systems, project management tools, etc. We maintain the stable work of your custom add-ins.
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Integration support
We ensure seemless performance of your SharePoint solution integrated with enterprise systems (CRM, ERP, ECM, DMS, PM, BI, ITSM), email (Outlook, Gmail) and social media (Facebook, Twitter) services, collaboration solutions (Yammer, Microsoft Teams), etc. Also, ScienceSoft can tackle communication with the providers of systems for integration with SharePoint solutions.
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Our Managed Services Offering Also Includes
- Managing Microsoft Internet Information Services (IIS): performance tuning, diagnostics and troubleshooting, remote administration, security management, hosting management.
- Managing Microsoft SQL Server: design and implementation, configuration and administration, capacity management and monitoring, performance tuning, storage disaster recovery.
- Fixing integration issues for SharePoint on-premises and SharePoint Online: non-optimal data layout, bad connection between integrated systems, etc.
- Making backups. We prepare disaster recovery plans and provide recommendations for a SharePoint backup strategy. We schedule full and incremental backups for content, metadata, etc. and perform data recovery. We also check the backup and recovery processes by regular testing.
Terms & Pricing Policy
At ScienceSoft, we don’t stick to a rigid SLA and are always open to discuss and adjust the scope of managed services to your enterprise’s business or IT strategy changes.
We adhere to a transparent and flexible pricing policy that caters to our customers’ needs. The price of SharePoint managed services depends on the number of farms, servers, integrations and complexity of customizations. Click on the button below to get a price quote for SharePoint managed services.